An RMA # is required for all returns.  This helps us in keeping track of returns.  Please fill out the below RMA form and an RMA # will be emailed to you.  Please make sure you have tried all the troubleshooting tips above before requesting an RMA.  If you are in a hurry for your exchange, please re-order the new item via our web site, and return the item you would like to receive credit for.  If returning for a refund, you can expect a refund in the same form of payment within 5-7 business days of your return.

Package the cartridges carefully in the original packaging and include a copy of your invoice, with the RMA # given by support.  Wrap any opened cartridges in an airtight bag to prevent ink from leaking out and staining other items in the box.

Please note that all cartridges are weighed for usage; all cartridges sent back to us that have more than 25% usage will be pro-rated accordingly.